# pax

> pax knowledge base – help articles and documentation.

## SHIPPING

- [How soon can I get my order?](https://help.pax.com/en_us/how-soon-can-i-get-my-order-rJgb1gouF.md): Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...
- [What packaging will my order be delivered in?](https://help.pax.com/en_us/what-packaging-will-my-order-be-delivered-in-ByihylsdK.md): Your order will be shipped in a small, discreet box with no large or visible logos.
- [Do you deliver to PO Boxes?](https://help.pax.com/en_us/do-you-deliver-to-po-boxes-S1TR1ljdY.md): At this time we cannot ship to PO Box addresses.
- [What if my parcel is lost or damaged?](https://help.pax.com/en_us/what-if-my-parcel-is-lost-or-damaged-H1Rlxli_t.md): If possible, we recommend refusing delivery of any damaged parcel. If you have questions about the status or condition of your order, please reach out to our...

## GENERAL

- [What is your phone number?](https://help.pax.com/en_us/what-is-your-phone-number-B17OBfVtY.md): The PAX Support Team is available Monday-Friday, 7AM - 7PM Pacific Time. Click  here  to submit a support request. ( Here  for Canada)  If you would like a m...
- [How do I contact PAX support?](https://help.pax.com/en_us/how-do-i-contact-pax-support-ryGhBfVYt.md): To get in touch with PAX Support, visit PAX.com/help to browse FAQs, or click 'Email Us' to submit a ticket. PAX Support is available Mon-Fr 7am-7pm PST
- [PAX Privacy Policy and Customer Data](https://help.pax.com/en_us/my-data-privacy-policy-B1AIGEYF.md): To learn about your rights, what information we collect and more, visit our Privacy Policy page. You can request access to or delete your data via the Privacy r
- [I would like to sell PAX Products at my retail store](https://help.pax.com/en_us/i-would-like-to-sell-pax-products-at-my-retail-store-BywEvMVKF.md): If you are interested in becoming a retailer or distributor of our PAX products, please fill out or  retail/wholesale inquiry form . A member of our dedicate...
- [Apparel Sizing Charts](https://help.pax.com/en_us/apparel-sizing-chart-rk6Nmdv9.md): Use the below charts to find exact sizing for apparel items, where applicable. Please note that measurements are in inches.    More Flowerful T-Shirt        ...
- [What is Last Prisoner Project and why is there a donation option at checkout?](https://help.pax.com/en_us/what-is-lpp-and-why-is-there-a-donation-option-at-checkout-BycrbrIs.md): PAX is a long time supporter of Last Prisoner Project LPP Wersquore committed to using our platform to support organizations that fight for social refor
- [Will the donation be a separate charge?](https://help.pax.com/en_us/will-the-donation-be-a-separate-charge-S1GhzrLZo.md): Donations made on PAXcom at checkout are not charged separately but are added as a separate line item visible within your order confirmation Donations ar
- [How much of my donation goes to Last Prisoner Project?](https://help.pax.com/en_us/how-much-of-my-donation-goes-to-the-organization-BJaKQSIWs.md): 100 of proceeds donated at checkout on PAXcom are made available to Last Prisoner Project
- [How do I get warranty service?](https://help.pax.com/en_us/how-do-i-get-warranty-service-H1l9CxouK.md): It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purcha...
- [How do I register my device?](https://help.pax.com/en_us/how-do-i-register-my-device-HyGaRgjdt.md): It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purcha...

## PAX COLLECTION

- [PAX Serial Numbers](https://help.pax.com/en_us/pax-serial-numbers-BkccyJbg2.md): PAX serial number information

## PAX APP

- [Do I need an account to use PAX Apps?](https://help.pax.com/en_us/do-i-need-an-account-to-use-pax-apps-HybQrRDqK.md): No. Basic features like PodID, device controls, and more are available without an account. Advanced features like Pod History and Favorites, require an accou...
- [Trouble logging in to PAX Account](https://help.pax.com/en_us/pax-account-login-help-SkbbL0PqY.md): If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such...
- [I've lost my device. Can the PAX App help me locate it?](https://help.pax.com/en_us/i-ve-lost-my-device-can-the-pax-app-help-me-locate-it-HywPIAv9Y.md): Find your missing PAX devices using the PAXFinder feature, available in the  PAX Web App  and  PAX Mobile App for Android.    When you enable PAXFinder, you&...
- [Why do I need to grant Location permissions on Android devices?](https://help.pax.com/en_us/why-do-i-need-to-grant-location-permissions-on-android-devices-B1Tm_Rv5K.md): We completely understand your privacy concerns around sensitive information such as location. Unfortunately, it’s been an Android system requirement si...
- [How do I access the PAX App with iPhone?](https://help.pax.com/en_us/pair-iphone-app-ios-rJgypZe9t.md): Accessing the PAX App on your iPhone is simple two step process.  First, you'll need a specific browser.  Download the Connect Browser using this link . This...